Payment Terms & Conditions

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These payment terms apply to all services provided by Trilliant Business Services and should be read together with our Terms and Conditions.

This is a general template provided for your website. Please have it reviewed by a qualified legal adviser and adjusted to reflect your actual payment, refund and cancellation practices before publication.

Quotations

All quotations are issued in writing and remain valid for the period stated on the quotation. After that period, government fees and third-party charges may have changed and the quotation may be reissued.

• Quotations separate our professional fees from government and authority charges.
• Third-party costs such as attestation, translation, medical testing and insurance are itemised where known.
• Costs that cannot be determined in advance are identified as estimates.
• A quotation is not a contract until accepted in writing and the required payment is received.

Payment Schedule

Unless otherwise agreed in writing, payment is structured as follows.

• An initial payment is required before work commences on your matter.
• Government and authority fees are payable in full before submission, as authorities do not accept deferred payment.
• Remaining professional fees are payable in accordance with the milestones set out in your engagement letter.
• Ongoing services such as accounting and PRO retainers are invoiced periodically in advance.

Accepted Payment Methods

We accept bank transfer to our corporate account, and other methods where agreed in writing. Bank details will be provided on your invoice. Please verify bank details directly with our team by telephone before transferring funds.

Government Fees

Government and authority fees are set by third parties and are outside our control.

• Fees may change without notice, and any increase is passed on at cost.
• Government fees are generally non-refundable once an application is submitted.
• Where a fee increases after your quotation is issued, we will notify you before proceeding.
• We do not add a margin to government charges.

Refunds and Cancellations

Refund entitlement depends on the stage your matter has reached when cancellation occurs.

• Professional fees are refundable in proportion to work not yet performed.
• Government fees already paid to an authority are generally non-refundable.
• Third-party costs already incurred on your behalf are non-refundable.
• Requests for cancellation must be made in writing.
• Where an application is declined by an authority or bank, our professional fee reflects the work performed and government fees remain non-refundable.

Late Payment

Invoices are payable by the due date stated. Where payment is delayed, we may suspend work on your matter, withhold documents until settlement, and decline to submit renewals falling due. Any government fines arising from a delay caused by non-payment are your responsibility.

Renewals

Licence, visa and service renewals are only processed once payment has been received and cleared. We issue renewal reminders in advance, but responsibility for ensuring timely renewal, and for any late fine imposed by an authority, rests with the client.

Taxes

Fees are stated exclusive of VAT unless otherwise indicated. Where VAT applies, it will be added at the prevailing rate and shown separately on your invoice.

Currency

Invoices are issued in UAE Dirhams unless otherwise agreed. Where payment is made in another currency, any exchange difference and bank charges are borne by the client.

Disputes

Any query regarding an invoice should be raised in writing within a reasonable period of receipt so that it can be reviewed promptly. Undisputed amounts remain payable while a query is being resolved.

Contact Us

For any question about payment, invoicing or refunds, contact Trilliant Business Services by email at info@trilliantbusiness.com, by telephone or WhatsApp on +971 58 533 1524, or by post at Emarat Atrium Building, Sheikh Zayed Rd - Al Wasl - Dubai, UAE.